Shipping & Returns

STANDARD SHIPPING

 Delivery within 5 working days to all major metropolitan areas (Monday-Friday, excluding public holidays).

Orders placed prior to 11:00 AM are processed the same business day.
All orders placed after 11:00 AM are processed the following business day. 

Orders are shipped via Couriers Please or Australia Post and are trackable by their respective websites. Once shipped the tracking details will be sent to your inbox.

Free Shipping: Orders $149 and over
$10 Shipping: Orders under $149


Some delivery timelines are subject to unforeseen or unavoidable events beyond Starward’s reasonable control which may delay your delivery. We want you to have your delicious package in hand ASAP so we will work to avoid these events as best as possible.

PRICES & PAYMENT

All prices on the Australian Starward website are in Australian dollars and are inclusive of GST. Starward accepts payments via credit card (Visa, Mastercard or American Express) or PayPal.

Prices are subject to change without notice.

By purchasing a product online from Starward, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.

REFUNDS & RETURNS

Should you make an error when ordering online, Starward will gladly refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gift cards are non-refundable and are not eligible for return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@starward.com.au.

EXCHANGES

Please email our customer service team at info@starward.com.au to discuss your exchange request.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.